Flower arrangements are handmade, and as such no two are ever identical. Every effort is made to fill your orders as closely as possible to the photos from which you are ordering from. In some cases, a city or region may not have some items in stock that we are advertising in our web site, in which case careful substitutions of equal or greater value will automatically be made. This is a standard practice used by florists worldwide. We will always strive to maintain the value and integrity of the item chosen. Note that when an item description specifies the number of stems of roses, these will never be substituted with other flowers. When you order roses, the recipient will always receive roses. When you order 12 roses the order will always contain 12 roses...

Yes possible! Same day delivery to Italy is also possible weekdays if the order is received prior to 11:00 am (Italy local time). Otherwise, same day delivery will be not guaranteed.

Your flowers will arrive on the delivery date chosen.
- Next day delivery is generally available throughout many European Countries (except for Holidays and weekends) when an order is placed
online prior to 9 am (Italy local time). - Same day delivery is also possible weekdays in ITALY and same European City if the order is received prior to 9 am (Italy local time)
- For former RUSSIAN countries, 48 hours minimum is required.
- Sympathy orders always receive priority status.

Sure! Fioraionline guarantees the privacy of its customers. The recipient will receive just the Message that you will eventually be inserted in the space provided on the order form online. If the ticket of the floral accompaniment is not signed, the sender remains completely anonymous and can not be part of the recipient or the florist performer traced back to the same.

For flowers, baskets and desserts you can indicate preferences in the order form or by email info@fioraionline.it always remembering that you can not guarantee the availability of flowers, plants and fruits out of season.

Sure. The procedure of sending the order included the drawing of an optional ticket which is delivered with floral tribute. The ticket can be anonymous.

Yes, it is possible to deliver a floral gift on Sunday mornings. Any details can be arranged by contacting us directly at info@fioraionline.it.

Delivery at a particular time can be agreed by writing to info@fioraionline.it. The delivery time is guaranteed only for funerals. In these cases, the customer is asked to indicate on the order form, or via email, the exact time of delivery.

The florist will try to contact the recipient by phone. If the florist is unable to contact the recipient, we will communicate the impossibility of delivery and we will inform the customer ordering by phone or e-mail.

Yes! To modify an order you need to contact us at (+39) 334 330 1909, taking to hand the order reference number, or send an email request to: info@fioraionline.it.
NOTE: the order can only be changed if it has not been processed.

It is only possible if the order has not yet been processed and if delivery is not in progress. If, for serious reasons, it intends to cancel an order already made, you must send a request by email to info@fioraionline.it. The cancellation of an order already made does not give right to a refund of the order.

Yes! All prices indicated are inclusive of VAT, packaging and delivery costs, commissions.
OUR PRICES ARE ALL INCLUSIVE!!!

Fioraionline guarantees delivery of every order on the date requested during normal opening hours of our florists. If for any reason it was not possible to proceed with the execution of the order, the customer will be contacted immediately. For any complaints or inquiries you can send an email to info@fioraionline.it indicating the number of order of reference.

Yes, by calling (0039) 334 3301 909 can directly transmit the data of your order or by WhatsApp.

Yes! Fioraionline be available to all PCs and mobile devices and the order can be made without downloading any app.

You can send flowers worldwide! For information visit our page for WORLDWIDE DELIVERIES

Certainly! Fioraionline is also transparency, in fact the conditions of sale are always consulted, not just during the purchase. For any informations on Terms and Conditions please Clik Here.

Sure! In the cart you will find other products (Nutella, chocolate, Spumante, Champagne etc) that you can add to choosen floral gift. For personalized gifts, you can contact our customer service by email, phone or WhatsApp.